Customer Service Representative

Wilmington, MA
Full-time


About Ametros:
Ametros Financial is a collaboration of insurance and healthcare professionals with a vision to revolutionize how medical care and healthcare payment processing is coordinated for patients, insurance payors, and providers with cutting edge technology, continuous innovation, and world class service enabling those seeking care to live happier, healthier, and more productive lives. Our depth of expertise in the insurance, healthcare, financial services and software industries has positioned us to develop the best product in the marketplace for managing medical treatment, ensuring regulatory compliance, and solving complex billing and payment issues in the healthcare world. Our patented card and systems allow injured workers (our Members) to receive medical treatment seamlessly and gain access to cutting-edge billing support, while remaining in compliance with Medicare and other regulatory requirements. Please visit www.ametroscards.com to learn more!

The Ametros team is made up of critical-thinkers, innovators and ambitious professionals who are driven towards success by leveraging innovative approaches and technology in the insurance and healthcare services sectors. Ametros Financial offers a competitive benefits package that includes medical and dental insurance, as well as paid vacation time.

Purpose & Scope:
We are seeking someone who is enthusiastic, ambitious and enjoys the challenge of a growing business that is poised to change the way care is coordinated. The Customer Service Specialist will be a part of the Ametros Member Services Team. This role is responsible for ensuring that our members have seamless and exceptional service. This includes monitoring pharmacy claims, answering customer questions both over the telephone and via email, and troubleshooting for our online member web portal. The position requires excellent phone and email communication skills with the ability to adapt correspondences to a wide variety of audiences, including attorneys, insurance claims adjusters, claimants, and physicians. The role works closely with the sales team and billing team to facilitate proper transition and management of members. Team collaboration is a vital part of everyday success.

Responsibilities:

Experience, Education and Qualifications:
Education

Experience

Why Ametros?

To make a thriving company culture, you need an identity. You need hard DNA, not just fluff. Our DNA is rooted in providing timely, effective and empathetic assistance to those who need it most. Come be part of a team that not only believes in doing this but is obsessed with it! The Ametros culture provides both an exciting and rewarding place to grow your career while making a difference to those we call members. You will be encouraged from day one to be a vital piece of our puzzle to revolutionize the healthcare industry. Our employee’s actions are guided by the five simple concepts of the Ametros “Words we Work by” Agile, Collaborative, Innovative, Passionate, and Committed.

We offer a comprehensive benefits package including:

Working for Ametros, you can go home at night feeling good about what you do every day. Whether it is working directly with our members, educating our clients or providing support to our team; you will be part of something bigger to help our members live happier, healthier and more productive lives.

Ametros is an Equal Opportunity Employer

Interested candidates should apply directly through our career page at https://www.ametroscards.com/careers-at-ametros/

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

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