Customer Service Supervisor/Call Center (2nd Shift)

Wilmington, MA
Full-time


Purpose & Scope:

We are seeking someone who is enthusiastic, ambitious and enjoys the challenge of a growing business that is poised to change the way care is coordinated. The ideal Customer Service Supervisor will coordinate with the Member service manager to successfully lead their team of customer focused professionals by providing timely coaching, helpful training aids and consistent availability. This role is responsible for ensuring that our members have a concierge-class of service from our representatives. This includes monitoring pharmacy claims, answering customer questions both telephonically and via email, and troubleshooting for our online member portal.

The position requires excellent phone and email skills with the ability to de-escalate irate members as well as lead by example in the areas of organization and time management. The role will require both leadership and individual contribution towards team duties. This position will report to the Member Services Manager.

Requirements

Essential Responsibilities:

Experience, Education and Qualifications:

Education

Experience

Skills/Competencies

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Benefits and Culture:

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